MAKING A SERVICE AGREEMENT:

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• CQCS will provide your NDIS supports.

• You will normally need to make a written agreement with CQCS. This is called a Service Agreement.

• Service Agreement will be simple and set out how and when your supports will be delivered.

• Service Agreement will be made between you and CQCS.

• Service Agreement is different from your NDIS plan. Your plan lists your NDIS supports, but a Service Agreement is about delivering those supports.

• When making a Service Agreement, a copy of your NDIS plan is required.

       The NDIS Plan is attached to the service agreement to ensure CQCS delivers you the right supports           in the right way.

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Service agreements might include information such as:

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• What supports and services CQCS agrees to provide.

• The cost of those supports and services.

• How, when and where you would like your supports and services to be provided.

• How long you need the supports and services to be provided.

• When and how your service agreement will be reviewed.

• How any problems or issues that may arise will be handled.

• Your responsibilities under the service agreement – such as letting CQCS know if you can’t make an appointment.

• CQCS cancellation policy.

• CQCS responsibilities – such as working with you to deliver your supports and services in the right way.

• How you or CQCS may change or end the service agreement.

      Make sure you or your nominee read the service agreement carefully before you sign it and keep a          copy in a safe place.